* 2nd SORTING * - may contain some scratches and else. 100% functional.

1 year warranty

Our products are made of first-class materials and with advanced technology.

They are carefully tested so that we can be sure that they work flawlessly for the tasks and environments they are intended for. However, products may have a material or manufacturing defect. It is of utmost importance for us to receive feedback on defective products as soon as possible so that we can take further action. For warranty issues, contact the place of purchase, within 30 days of discovery. And show your receipt for the guarantee to apply.

by Benson provides a 1-year warranty on the following products:
Water hoses
Garden tools (shovel, hoe, shovel, rake, rake)
Secateurs
Hedge and pruning shears
Barrow
Water Cans
Saws
Christmas tree stands
Christmas tree rugs
Tinsel
Top stars
Christmas Balls

The warranty applies to material or manufacturing defects and not to defects you have caused yourself.

Shipping & Delivery

Delivery takes place within 1-3 working days provided that the product is in stock.

For each individual order of products, by Benson charges an individual delivery fee. It is the weight of your order that determines how much the shipping will be and this is clearly stated at checkout.

Many items are delivered to a postal agent where you can then pick them up with the help of SMS notification and identification. If you do not pick up your package at the delivery point, it will be returned to us. The same applies if you have entered the wrong address. An agent provides the package for 7 days, before sending it back to us.

In cases where you do not pick up the ordered package, we charge a fee. The fee refers to shipping and overheads and is deducted from your refund.

Therefore, remember to always pick up your orders within 7 days of your package arriving at the post office.

Returns

RIGHT TO WITHDRAWAL
According to the Act on Distance Contracts and Contracts away from Business Premises (SFS 2005:59), the Customer has the right to withdraw from the Agreement within 14 days from the day the Customer receives the goods.

Customers who are companies or other types of legal entities are not offered a right of withdrawal.

If the Customer withdraws from the Agreement, by Benson will reimburse all payments received from the Customer, including delivery costs. If the Client chooses to keep certain goods and only partially return his order, the shipping cost will not be refunded.

If the Customer wishes to exercise their right of withdrawal, the Customer should, before the expiry of the withdrawal period, send a message by e-mail to by Benson at info@bybenson.com.

The customer is responsible for the cost of return shipping. The Client shall return the goods to by Benson without undue delay and in any case no later than 14 days after the date on which the Client has notified by Benson of his decision to withdraw from the Agreement. The period of withdrawal shall be deemed to have been observed if the Client returns the goods before this fourteen day period has expired.

Customers always have a three-year warranty period from the date of receipt of the product.Customers who wish to claim defects in the product should contact by Benson as soon as possible after the defect is discovered. In order for the complaint to be valid, it must be made within a reasonable time after the Customer noticed or should have noticed the defect. A complaint made within two months of the discovery of the defect is always considered to have been made within a reasonable time.

If delivered products are defective, by Benson applies the applicable consumer legislation. A Client who is not satisfied with his goods due to obvious material or manufacturing defects, including damages incurred during transport, must inform by Benson as soon as possibleoninfo@bybenson.com

by Benson offers the possibility of a price reduction in the event of a complaint, in the first instance if redelivery is considered too costly in view of the nature of the defect. In the event that the Customer needs to return a defective product to by Benson, by Benson will communicate instructions for this to the Customer and provide a return slip. If by Benson has to refund all or part of the purchase amount, this will be done without undue delay after the complaint has been accepted, but at the latest within 14 days.

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